Setting Up Remote Working Procedures for Staff Members

If you have decided to allow part of your workforce to work remotely, either from home or at a satellite office, then you need to have the right equipment and procedures in place to ensure the job gets done. Setting up communications Modern technology has given us all the tools we need to work remotely. […]

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Investing in Long Lasting Business Technology

The most enduring form of technology in business today is the humble telephone. Since its invention by Alexander Graham Bell back in 1875, it has continued to be the primary means of communication for businesses the world over. Other forms of communication such as fax, emails and text messaging now provide additional behind-the-scenes support, but […]

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Improving Your Business Response Time

These days, fast response times are vital in business. They can determine whether or not a contract is won or a sale is made and can mean the difference between a satisfied and irate customer. New technology means we now have the tools to respond even faster than ever to the demands of modern commerce, […]

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Trust or Track Your Staff?

Time is money in today’s business world, so much so, in fact, that many organisations now keep track of their employees’ time when they are out in the field. Time tracking is not only to make sure employees aren’t cheating on hours. It’s also a way of pinpointing inefficiencies and streamlining work practices. Self-tracking Self-tracking […]

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Easier Ways to Stay Connected to the Office

When Maxwell Smart needed to contact the Chief in a hurry, he would take off his shoe phone or pass a message to another secret agent cleverly disguised as a fire hydrant. Now, thanks to the invention of his namesake, the smartphone, staying in touch with the office is a much simpler affair. Mobile VoIP […]

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Using Call Centre Techniques in Your Small Business

In a call centre, time is money, so professional call centres use a variety of methods to make every minute count. Some of these time-saving techniques can be applied equally well to making your small business more efficient and thus more profitable. Auto Attendant A call centre often uses an Auto Attendant, which is added […]

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How to Create a Wireless Office Space

Wireless networks are faster, more affordable and easier to install than ever before and businesses that hadn’t yet made the switch are now doing so in droves. The advantages of a wireless office are: As the name implies, no wires means everyone’s job is made easier, from the IT guy to the person in charge […]

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How to Hold a Virtual Conference

A virtual conference is a great way to keep in touch with staff and colleagues, regardless of their geographical locations. It can take the form of a video conferencevia a common website or a teleconference where everyone is linked by phone. Running a virtual conference is like holding any meeting; there are certain steps that […]

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Top 10 Business Communication Trends

Not surprisingly, the latest business communication trends revolve around emerging technologies, as businesses seek new ways to communicate faster, better and more cost effectively with their customers and employees. Here are 10 of the most notable trends in business communication today: Email While email has been around for a while, email solutions for business now […]

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Increasing Productivity with Better Business Communication

Effective business communication is fundamental to an organisation in many ways. It’s an important tool for facilitating collaboration within the organisation, and it also allows staff to quickly respond to customers. For example, effectivebusiness phone systems can allow staff to work in different ways and in different locations, eliminating travel times, reducing costs, and improving […]

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