Telstra Network Goes Down For Second Time

For the second time in less than sixty days, another outage swept across Australia, bringing Telstra to its knees. The mobile giant scrambled to make amends with its customers, offering a day of free data as compensation for the inconvenience. Eight million individuals or about 50% of Telstra’s mobile customers could not complete a call […]

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Telstra And San Miguel End Their Relationship

You may have heard of a big upcoming joint venture for an expansive telecommunications network in the Philippines. San Miguel Corporation of the Philippines and Telstra Corporation of Australia were set to launch a collaborative effort for a telecommunications venture that would benefit residents across the Philippines. However, there was a major disagreement on the […]

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How a Hosted PBX Works

A Private Branch Exchange (PBX) system allows a business to efficiently manage its phone requirements. The system uses Ethernet switches or Analogue to IP gateways depending on the type of business. If a business has an established analogue network, it may want to retain this and integrate it with an Internet based service. In addition […]

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The Rise of Hosted Contact Centres

Hosted contact centres are rapidly growing in popularity as they offer a range of advantages over in-house alternatives. Under a hosted model, the main call centre operator only needs to have a phone and computer. All the other back end services that may be needed are provided by the host via a cloud model. The […]

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The Importance of a Business Phone System

Organisations should implement a modern, business phone system for a variety of reasons. Call quality and ease of maintenance Many modern systems are quick to set up and offer excellent call quality. They’re also relatively easy to maintain and upgrade.

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Small Businesses and VoIP

A Voice over Internet Protocol (VoIP) phone service can help a small business in a range of ways. 1. Disaster protection – VoIP services can usually continue within a few minutes following a disaster such as a fire or earthquake. This is crucial for retaining customers.

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How to Select a VoIP Provider

VoIP services can help businesses to significantly reduce their telephone costs and implement a range of features that improve their customer service. These include call forwarding, caller ID and speed dialling. Before choosing a VoIP provider, it’s important to consider how they perform on a few key criteria.

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Switching to VoIP

Small business owners need to make the switch to Voice over Internet Protocol (VoIP). While some used to be concerned about the voice quality and service available through VoIP telephony, this is a not an issue anymore. VoIP providers now offer hardware and software that delivers excellent call quality. The systems can be integrated with […]

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Cutting Costs with VoIP

Businesses using a traditional telephone service are wasting money and missing out on a range of useful features. By contrast, Voice over Internet Protocol (VoIP) services are held over the Internet and offer a range of benefits over a traditional phone system.

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VoIP Security

There has been a lot of concern about Internet privacy recently, especially following revelations of widespread surveillance by US spy agency the NSA. VoIP providers and device manufacturers will play a critical role in delivering a transparent and secure service to users.

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