Is the Telephone Going Out of Fashion?

Since March 10, 1876, when Alexander Graham Bell uttered the first electronically transmitted words, the telephone has gone through a number of major changes. From radio telephones to mobile phones and smartphones, it has become smaller, faster and more powerful with every new stage of its development. People will always need to talk to each […]

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The Rise of the Call Centre

A call centre can be defined as a central office used by an organisation to handle large volumes of telephone calls, both receiving incoming inquiries and transmitting outgoing telemarketing calls. The appearance of call centres can be traced back to the development of ACD technology in the late 1950s and early 1960s. Automatic Call Distributors […]

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The Evolution of the Telephone

The smartphones and multifunctional telephones of today have their origins in the 1870s when the US inventor Alexander Graham Bell transmitted a spoken message to his personal assistant. Since then, telephones — or telephone systems — have come to help shape the way we live, communicate, do business, and share information. In this article, we […]

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