The Flexibility of a VOIP Phone System

Global organizations spend a lot of money on international calls. These calls are usually provided by mobile service providers and their tariff charges apply. These charges are too expensive and end up increasing a company’s operational costs thus lowering their profit margins. Some of these calls are also of poor quality and mostly limited. This […]

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Boost Customer Support for Your Business with a PABX Hosting Provider

Providing immediate and exceptional customer service isn’t the hallmark of a great business but the benchmark of a successful one. To achieve this level of service, many companies rely on in-house or outsourced call centers where customer service representatives handle calls from customers on an on-demand basis. As your business grows, so does the demand […]

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10 Essential Questions You Need to Ask Before Getting a Hosted PABX Provider

When considering getting a hosted PABX service provider for your business, you need to have your facts right in all aspects of the deal. This is a major investment and lack of due diligence may end up becoming major loss in the long run. In this regard, you need to get the facts right from […]

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Hosted PABX: A Cost-effective Solution to Your Business Needs

As a business owner, reducing capital expenditures and maximizing return on investment (ROI) are always top of mind. For businesses with back office facilities, this can pose a challenge. Reducing capital expenditures could mean cutting back on your operational costs. But how do you cut back on operational expenses such as office communications when it […]

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Increasing Call Center Productivity via a Hosted PABX System

Productivity is an element of constant motivation and motivated employees are more likely to be productive when they have the right tools to accomplish their work. This especially holds true in a call center setting where efficiency and reliability drive the operations. Managers must ensure that there are no drawbacks or interruptions in the business’ […]

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Enhance your network security through a VoIP phone system

Digital VoIP technology developers have invested greatly in producing applications that provide superior capabilities, quality as well as security for a network through the Internet. A digital VoIP phone system bolsters the security of a network, making it one of the fastest-growing and safest telecommunications options for both established and emerging businesses including BPO and […]

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Using the right phone system for your call center operations

  When running or managing a call center, one of the biggest challenges General Managers and CEOs can run into is the phone system being used. In order to avoid a potential catastrophe, managers should look for a reliable and advanced phone system that can handle various functions. One of the best options available is […]

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How a Hosted PBX Works

A Private Branch Exchange (PBX) system allows a business to efficiently manage its phone requirements. The system uses Ethernet switches or Analogue to IP gateways depending on the type of business. If a business has an established analogue network, it may want to retain this and integrate it with an Internet based service. In addition […]

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The Rise of Hosted Contact Centres

Hosted contact centres are rapidly growing in popularity as they offer a range of advantages over in-house alternatives. Under a hosted model, the main call centre operator only needs to have a phone and computer. All the other back end services that may be needed are provided by the host via a cloud model. The […]

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The Importance of a Business Phone System

Organisations should implement a modern, business phone system for a variety of reasons. Call quality and ease of maintenance Many modern systems are quick to set up and offer excellent call quality. They’re also relatively easy to maintain and upgrade.

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